What to do when faced with an event that is insured under your policy:
In respect of medical claims you should submit claims to your private health provider prior to lodgment with Chubb.
In the event of a delay, a document must be requested from the tour operator or the representative of the tour operator concerned confirming the specific transport number (e.g. flight number), the delay period and the reason for the delay.
All losses under the Travel Documents cover must be reported to local authorities and written acknowledgment obtained.
How to submit your claim:
Required documents to submit in support of your claim
In addition to these the following additional supporting documents are required based on the type of claim you are submitting:
Benefit Being Claimed For |
Proof of Loss Document |
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Common Carrier Cover |
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Medical Expenses |
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Cancellation |
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Flight Delay |
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Loss of Travel Documents |
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